This week’s customer intelligence developments show why connected signals, human judgment, and accountability now matter more than dashboards. AI can accelerate insight, but fragmented customer ...
CCW Nashville returns to the Omni Nashville on October 7-9 with a program built around a tougher CX question: not whether AI can transform service, but how leaders can prove it improves outcomes ...
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WFM is expanding beyond forecasting and scheduling as contact centers adapt to AI-enabled operations. Today, more providers are linking interaction analytics, quality management, coaching, knowledge, ...
Dreamforce 2026: Eight Salesforce announcements CX leaders need to know, from AI agents and CCaaS to Koa, governance, and human handoffs. Standing in the Dreamforce keynote audience, the scale of ...
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