How to Build a Customer Experience Strategy by Starting With a CX Mindset
46:11
YouTubeJeannie Walters
How to Build a Customer Experience Strategy by Starting With a CX Mindset
It's not enough to ask our teams to "create a better customer experience." We need to begin by asking questions to get everybody in the organization thinking about CX in the right way: What does "a better customer experience" mean in the context of our customers and our organization? What does success look like? For us and for our customers ...
1.6K viewsJul 31, 2020
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