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“It’s not the cost of the gesture that matters, it’s how it makes people feel.” Here’s why Will Guidara says human connection is the center of great hospitality: http://t.ted.com/amfNKrX | TED
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What turns a good experience at a restaurant into a great one? According to restauranteur Will Guidara: Unreasonable hospitality. Transformative, extraordinary experiences centered in human moments, he explains, are the key to truly connecting with your customers — no matter what business you’re in. Visit the 🔗in our ☣️ for the full talk. #customerservice #hospitality #restaurants #TEDTalk
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