How to Handle the Irate Customer - Nancy Friedman
How to Handle the Irate Customer - Nancy Friedman
Jan 11, 2020
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How to Handle Irate Customers
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In this mock call, you will learn how to de-escalate a sup call (supervisor call) and handle a dead-end scenario with an irate customer. You will also learn how to confidently deliver a bad news to your customer and how important your tone of voice is. | Kwestyon
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